Okay so this story starts with Monday. On Monday I get a call for loads going from Fort Lewis, WA to Tacoma, WA---12 miles. Easy. So the lovely woman at Fort Lewis, Alberta, she's a wretched bitter woman. I told her I may be able to get her three truck out of the five. She says, "maybe? Don't say maybe because if you say maybe and you don't follow through then I am going to write you up and you won't be able to move any more shipments for 90 days." "Okay.....well let me call my drivers to double check, call me back in ten minutes." So I scramble...everyone is a maybe, "give me a couple minutes and I'll get back to you." I finally get one guy as a definate who can only move one truck. She never calls back. Great.
So Yesterday she calls again, and I had called my drivers on Tuesday and asked if they would have any trucks available to move and they said probably 3 on Wednesday. So she calls while I am out and I had my phones forwarded to my boss's cell phone. He answers and immediately understands how charming she is. I write down her phone number, tell her I can get her three but I will have to double check with my drivers. So we finally get back to the office and I call my drivers and they can't move it. So I call her back and ask what time she wants to load and she says no later than 3:00. So I post the load on the trucking system and after 20 minutes I get a call for one guy to move his one truck, not three...just the one. But I get him set up, I call Alberta and tell her that I've got a guy who will probably load around 1:30/2. I get the address for delivery and I get back to my guys. Well 2 is really 5, and I am out by 4:30. I also did not have my cell phone with me to forward my phones...so I was just crossing my fingers that I would get back to work with messages saying when they delivered.
Today I come in...and I have messages. The first one is a hang up...the second is my driver saying that it is now 5:30 their time and they are at the delivery point and they can't get in. They are being told they need a booking code. Now when I spoke to lovely Alberta, she told me they don't need anything, they are good to go, she was going to put them down for moving that load, and all they needed to do was get to the Port and everyone will tell them what to do and where to go from there. The pick up with get them all set with what they need and addresses to deliver. Well.....I have no idea what is going on now...because it is 6am their time now and no one is picking up their phones. I have no idea whether they were even able to deliver. And Alberta wanted me to pick up two more loads at 6:30....but she won't answer her phone. Unfortunately this company were the ones willing to pick up the other two loads...if they didn't get screwed with having to wait for pick up or delivery...which they did. So I am truck less and I don't know what this means.
I really don't want to get written up for her issue becuase she never provided any further information to give to my drivers and they didn't want to move. I also never promised to move the other two loads for the next day but she will probably hold that against me anyway. Sigh. I'm going to try to fix this major fuck up now.
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